- We changed policy based on UR to make it clearer to users that they can claim for an adult carer.
1. Choose whether to claim
This is a new section, we followed the copy platform for childcare. We did debate if there was an ‘official’ accreditation that a carer could have (similar to Ofsted for childcare) but it doesn’t work in the same way so the policy is just to give a max of £67 to someone who needs to claim for a carer
User Research
Clear.
2. Amount you spent
This screen follows the same pattern we’ve used elsewhere
User Research
Clear