- We changed policy based on UR to make it easier for users to claim for loss of pay.
- Users don’t need to work out (or ask their employers) how much they lost by taking an unpaid day off work.
1. Choose what to claim
We updated this to add ‘including director of a limited company’ to the employed section. On the current form we often have directors of Ltd companies claiming self employment which is incorrect.
User Research
T.b.c.
2. Check unpaid day off
Made simpler as we changed the policy to give everyone who claims this £67 for a full day and £33.50 for a half day.
User Research
Clear
3. Amount of time off work
We used a similar template and content structure that we’ve used elsewhere to ask similar questions.
User Research
Clear
4. Proof of employment
We tweaked this to make it clearer the the payslip will need to be uploaded later with other receipts.
User Research
Clear
5. Check details
We updated this to cater for both users who are ltd company directors who need to give their companies info and those who are employed and need to give their employers details
User Research
Is a bit confusing, we need to split out the Ltd Co info from the employed.