Skip to content
Text Size
Contrast

Integration with CMS

© 2022 NTT DATA. All Rights Reserved.•Click to edit Master text styles•Second level•Third level•Fourth level•Fifth levelFuture Case ManagementTechnical Approaches forIntegrating with the CMS system23rdMay 2023
ContentsFast,User-friendlyToolsfor aUniversal,ReliableExperienceThis pack includes:The latest depiction of the technical approaches available for delivering benefit (once the need isunderstood through e.g. Discovery )A description of when we would look to use those technical approachesA start on describing how much we need to build, which ultimately depends on the Discoveries intobusiness problems in scopefor FCT
Technical ApproachesFast,User-friendlyToolsfor aUniversal,ReliableExperience
What techniques can we use to tackle problems without changing CMS?Technical ApproachesFast,User-friendlyToolsfor aUniversal,ReliableExperienceWhen to use the techniqueTechniqueIf the problem is with “20%” of the existing functionality, this technique saves having to recreate the “80%” that is fine1 Build on top of the existing UI2 Use corporate authentication3TranspiletheUisto latest standardsIf the user’s actions aren’t adding intellectual value, but simply manually bridging disconnects between systems, and thereis ultimately a strategic solution4 Automate a user’s actionsIf the problem needs data to be retrieved from and/or returned to CMSLimited to existing CMS data and ‘manual’ workloads5 Create an API “on top” of CMS server-side servicesi.e. DDEIWith APIs to CMS available, new tools can be built provided they don’t overload the underlying system6 New transactional casework toolsA Low Code Platform accelerates solutions provided that the problem fits within the constraints of the platform.7 Low Code ApplicationsWe can create new data services for new and migrated datasets8 New CMS DataIf required volume of data is too great for the API approach and the timeliness aspect of the requirement is weekly ordaily (maybe hourly depending on CMS performance) we can take a read-only copy of the data9 Data Lake / WarehouseOnce the data is available we can create dashboards for both operational and performance management10 Management DashboardsIf the problem is with ingesting messages being received from an external party11 Intercept in-bound messagesIf the problem is with generating messages to be sent to an external party12 Intercept out-bound messagesIf a user is required to work across multiplecaseworkingtools seamlessly13 Add to a single User HomepageIf the problem needs to read & write the raw data underlying CMS and not through the application logic that manages itCreate an API “on top” of CMS database and file store
What techniques can we use to tackle problems without changing CMS?Technical ApproachesFast,User-friendlyToolsfor aUniversal,ReliableExperienceCurrent coverageHow much do we need?TechniqueProposed as the next PoCDepends on the Business Need1 Build on top of the existing UIProposed as the next PoCLikely to be a single iteration of a service2 Use corporate authenticationProposed as the next PoCLikely to be the whole UI or not3TranspiletheUisto latest standardsAn interim data extract method for DashboardsA way to generate Test DataThey should only be temporary, so we keep a countof them for the backlog4 Automate a user’s actionsCore to Polaris and Email Automation.Soon to bein ProductionMaximum extent would be the full scope of CMS, butwe might not need all of that5 Create an API “on top” of CMS server-sideservicesi.e. DDEIPolaris is building 3–a new display for case data, a search tool and a redactionprocessDepends on the Business Need6 New transactional casework tools~30 applications not integrated with CMSDepends on the Business Need7 Low Code ApplicationsNot in any current proposalDepends on the Business Need8 New CMS DataThe approach for Future MI and Operational Dashboards. Future MI is goingtoask for a 10 yearanonymisedextract and then a dailyupdateMaximum extent would be a full copy of CMS dataand files Future MI should ask for it all as a single CR.9 Data Lake / Warehouse1 under constructionDepends on the Business Need10 Management DashboardsThe Email Automation Service will go live for North and South London areas. TheFiles Received from Policing discovery may highlight moreThere is a finite number of in-bound channels andmessages within them. Receipt of Police FilesDiscovery will prioritise11 Intercept in-bound messagesNone.The Files Received from Policing discovery may highlight moreAs above12 Intercept out-bound messagesNone. We could start by brining LowCode, Polaris and the OperationalDashboardtogether.One13 Add to a single User HomepageCDA and CDE both failed because of technical and commercial difficulties withthis approachOnly required as an option if DDEI isn’t performantCreate an API “on top” of CMS database and filestore

Download the slide deck

Work in Progress!

This site is a work in progress and any opinions contained here are intended to spark discussion within each discipline's community of practice.

Last update: 2023-07-26
Created: 2023-07-26